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First Line Leadership and Management

Please find the full course description further down the page.

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  • Duration

    30 Minutes

  • Language

    Multiple Languages

  • Course code


  • Price

    MYR 165.00

    & Excl. 6.00 % SST

Covid-19 e-learning course included with all training booked! Read more

First Line Leadership and Management


LO1: Distinguish between the terms leadership and management
LO2: Explain the different leadership styles and recognise their impact when leading a team
LO3: Describe the role of a manager in building a high performing team
LO4: Summarise best practice in setting individual and team goals, and objectives
LO5: Define a structured way of coaching a team for performance
LO6: Describe appropriate communication styles for a given situation
LO7: Summarise an effective method of delegation
LO8: Describe practical approaches to maximise your time
LO9: Explain a process to give feedback constructively

Target Group

Other Industries (military; leisure; aviation; public; others; etc.)


No prerequisites are required to sit this course.


The assessment is taken during the course and is within the expected duration.

Course Contents

This course is available in the following languages: English; Turkish

The aim of this course is to provide you with an insight into the different styles of leadership and management. You will gain an understanding of some of the core elements of first line management, which can enable you to lead and manage a team effectively.

Contact information


Lot 960, Jalan Cattleya 3, Piasau Industroal Estate, MCLD, Miri, Sarawak, 98000, Malaysia

+6085 415815

Opens 8:30 AM on Monday

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Lot 2014, Mukim Sg Karang, Cherating, Kuantan, Pahang, 21600, Malaysia

+609 5819049

Opens 8:30 AM on Monday

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Kuala Lumpur

15th Floor, Menara Atlan, 161B Jalan Ampang, Kuala Lumpur, 50450, Malaysia

+60 3 2181 5565

Opens 8:15 AM on Monday

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Oasis Complex, Landing Craft Jetty, Johor Port, Pasir Gudang, Johor, 81700, Malaysia

+607 2522108

Opens 9:00 AM on Monday

Go to location