Objective

• Employees will be able to present information in a range of settings with clarity and conviction.
• Employees will be able to adapt their communication style to develop rapport with others.

Prerequisites

There are no prerequisites for this course.

Examination

N/A

Course Contents

• Understand different methods of communication and how to use these effectively.
• Explain verbal and non-verbal cues and how to respond appropriately.
• Identify how to make a positive contribution in meetings.
• Apply techniques for delivering a whole-brain based presentation.
• Apply techniques to deliver information in a clear and non-confrontational way.
• Understand how to listen deeply and empathetically.
• Identify own working style, implications of this and how to 'style step' to develop rapport.