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Developing Emotional Intelligence and Assertive Behaviours to Create Positive Workplace Relationships
Please find the full course description further down the page.
This course is not available for online booking. Please contact us regarding possible dates.
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Duration
0.5 day
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Course code
ILM004
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Price
Call for price
Please make sure pre-requirements are met
https://www.developtraining.co.uk/courses/leadership-and-management/personal-effectiveness/developing-emotional-intelligence/
Developing Emotional Intelligence and Assertive Behaviours to Create Positive Workplace Relationships
Objective
• Employees will be better able to control their negative emotions when dealing with challenging situations. • Employees will appreciate individuality and are able to develop and sustain positive workplace relationships.
Target Group
This virtual training course is designed to enable emplyees to have an understanding of emotional Intelligence and how this can be used to develop assertive behaviours.
Examination
N/A
Course Contents
• Understand the components of emotional intelligence and its benefits. • Identify assertive/passive/aggressive behaviours and their effects on self and others. • Evaluate how to balance rights versus responsibilities. • Apply a range of techniques to develop EI, self-awareness and assertiveness skills. • Understand subconscious bias and how to embed inclusive work practices.